PopChat Safety Tips

Meeting people and making new friends is exciting, but we encourage you to be cautious when interacting with someone you don't know. While you can't control what others do, there are a number of tips and tools designed to empower you to take control of your online experience.

Tips

1. Always be yourself: Don't pretend to be someone you are not. Authenticity is vital for establishing meaningful connections.
2. Connections should stay on PopChat: Trust and safety are our number one priority. We recommend that all your interactions with new connections remain in the app while getting to know someone. Users with bad intentions often attempt to move the conversation off-platform right away.
3. Control your profile and personal information: Never share your personal information, such as your home or work address, government identification, or detailed information about your routine with people you don't know. If you choose to share these items with other PopChat users, we may not be able to remove them or make them unavailable to anyone you have shared them with.
4. Do not send money or share financial information: Never send money, even if a person is claiming to be in an emergency. Transactions such as wire transfers are impossible to reverse. If another user asks you for money, report it to us immediately.

How to Report

We encourage everyone to follow our Community Guidelines and engage with one another respectfully. However, if you come across inappropriate content or behavior that violates our policies and guidelines, you can:

Tap the report button > choose the topic that best describes the abuse > follow the instructions > click submit

How to Block

You can permanently block a user at any time. This will prevent them from being able to contact you in any way.

To block a user:

1. Open the user's profile
2. Tap the three dots on the right corner
3. Tap "Block" and click confirm

When you block another user, they won't be notified that you blocked them. They won't be able to view your profile or interact with you through direct messages.

Protect Your Account

1. Pick a strong password and be cautious when connecting from shared or public devices. A strong password typically ranges between 8 to 16 characters in length. Randomness is critical in password strength. Remember, never include personal identifiable information in your password.

Send a report:

2. PopChat will never send you an email requesting your username and password information—if you receive an email asking for account information, report it as soon as possible.

Women's Safety Online

1. In addition to our Safety Tips, we advise that women take extra precautions when using any online social app. While you should feel empowered by PopChat as a social tool, you should be cautious of how much information you share and proactively avoid those who make you feel uncomfortable by blocking or unfriending.
2. We have a zero-tolerance policy towards bullying and harassment of any kind and any acts of intimidation or behavior that disproportionately impact women.
3. In addition to our policies and detection technology, our tools are designed to help women, and any user, control their experience on our platform.
4. Examples of NGOs who are specialized in supporting women's online safety:
   • Global
   • urope1
   • Europe2
   • Europe3
   • South Asia
   • Latin America1
   • Latin America2

Fear of Video Recording or Sharing Imagery Without Consent

1. If someone is making you uncomfortable or pressuring you into providing intimate imagery, you can block them straightaway. We do not accept this type of harassment on our platform. You have the right to say no.
2. If you think someone has recorded you, shared, or states their intention to share your intimate images without your consent, report it to us immediately. Sharing of non-consensual intimate imagery is unlawful in many places around the world.
3. What should I do if a user is threatening to share an image of myself I already sent?
   • Report it to our Trust and Safety Team immediately
   • Block the user
   • Report this to local law enforcement

We Would Love to Hear From You!

Our Safety team enjoys interacting with all of you, and any feedback, suggestion, or concern is welcome. We are a friendly team, and you can contact us directly via the email support@popchat.live

Mental Exhaustion

Being online a lot is fun, but it doesn't come without challenges. This section of our Safety Centre is designed to assist you in working through some of the critical challenges. We have gathered information and advice from industry experts to help equip you with a powerful toolset that will enable you to grow as a person.

How to Start Making Meaningful Connections

1. Always be yourself: At PopChat, we strive to provide an inclusive environment where everyone can enjoy a safe and respectful environment. Authenticity and honesty are fundamental when establishing meaningful connections.
2. Complete your profile and show off your personality! Focus on what you love most and your passions. Positivity is key.

Disclaimer

These tips are not intended to be a comprehensive guide to the intended use of PopChat. For more details, please visit our detailed Community Guidelines.